Koa Mindset
Making mental health accessible and engaging
Koa Health · 2020-2021 · Product Designer
We partnered with Massachussets General Hospital (MGH) to create Mindset. It is a product that helps individuals better understand and live well with depression by offering cognitive behavioural therapy-based techniques to complement in-person treatment.
Mindset offers a cost-effective, CBT-based tool to support patients outside of scheduled sessions.
THE CHALLENGE
35 million US adults have a depressive episode each year
The need for mental health clinicians continues to rise, making access to on-demand, virtual support more important than ever.
Creating interactive, cognitive exercises
We designed a variety of exercises to help the users learn to recognise thinking traps and evaluate and rebalance negative core beliefs, as part of the therapy programme.
Different tools made to understand behaviours
A key part of CBT therapy, is to discover the connection between what you do and how you feel with logging and scheduling exercises.
In order to provide the users with this ability, we created activity tracking and scheduling tools.
Offering support along the way
It is key for users to be able to communicate with their healthcare provider between in-person meetings. We created an in-app messaging feature.
We also made sure that we were offering support via our content through every step of the way.
Connecting therapists via dashboard
The app is intended for access by users who have been identified by a relevant therapist as eligible for the service. Once these users are identified by a therapist, they are onboarded to the Mindset app via the Mindset dashboard.
Throughout the program, the responsible therapist(s) are on hand to oversee the care of the user by reviewing their progress through the program as well as ongoing assessments of an individual’s risk and symptom severity
My role in the project
Collaborating with the user research team to identify: opportunities for research, insights and needs as well as working on different design hypothesis.
Leading the design of different product areas: navigation, Patient Care Dashboard, messaging tool, activity tracker…
Ensuring the design and delivery of illustration, animation and video through organised collaboration between team members and freelancers.
Working with Product Managers, clinical team as well as UXR in the process of executing the strategic position, scope and schedule of features.
Working with Engineering to draft specifications, help maintain delivery schedules, and collaborate on: storymapping, feature refinement and prioritisation.
Improving the product Design System
Partnering across design pods to create consistency among our product portfolio